Refund Policy
At Dreams Boat Technology, we aim to provide reliable algorithmic trading technology and subscription services. This Refund Policy explains the circumstances under which a refund may be requested and how refund requests are reviewed.
By purchasing or subscribing to any Dreams Boat Technology service, you acknowledge and agree to the terms described in this Refund Policy.
Subscription Payments
Our subscription plans provide access to algorithmic trading tools, strategies, infrastructure and related technology for the selected subscription period.
Because access to digital services and technology may begin shortly after payment, subscription payments may generally be non-refundable once the service has been activated.
Eligibility for a Refund
Refund requests may be considered in limited circumstances where a service has not been properly activated or where there is a verified technical issue that prevents access to the purchased service.
- Payment was successfully completed but the purchased service was not activated
- A verified technical issue prevents access to the subscribed service
- A duplicate payment was accidentally processed for the same subscription
- Another exceptional circumstance is reviewed and approved by Dreams Boat Technology
Non-Refundable Situations
Refunds are generally not provided for situations where the service has already been activated and made available to the customer.
- Change of mind after purchasing a plan
- Failure to use the subscribed service
- Temporary inactivity or non-usage of the account
- Market losses or trading performance
- Dissatisfaction with trading results
- Failure to follow the recommended platform or account requirements
- Third-party broker, exchange or API issues outside our control
Trading Performance & Refunds
Dreams Boat Technology provides algorithmic trading technology and related tools. Trading involves market risk, and past or simulated performance does not guarantee future results.
Trading losses, changes in market conditions or individual investment outcomes do not qualify as grounds for a refund of the technology or subscription fee.
Technical Issues
If you experience a technical problem with your subscribed service, please contact our support team before requesting a refund. We will first review the issue and make reasonable efforts to restore access or resolve the problem.
- Describe the issue clearly
- Provide your registered email address
- Provide the relevant transaction or subscription details
- Share screenshots or other information that may help us investigate the issue
Duplicate Payments
If you believe that you have been charged more than once for the same subscription or transaction, please contact us with the relevant payment details.
After verification, an eligible duplicate payment may be refunded to the original payment method, subject to payment provider processing timelines.
How to Request a Refund
To submit a refund request, contact Dreams Boat Technology support using the registered email address associated with your subscription.
- Full name
- Registered email address
- Subscription or plan name
- Payment or transaction reference
- Reason for requesting the refund
- Supporting information, where applicable
Refund Review Process
Every refund request is reviewed based on the circumstances of the transaction and the service provided. We may request additional information before making a decision.
Approval of one refund request does not create an automatic entitlement to refunds for future purchases or subscriptions.
Approved Refunds
If a refund is approved, it will normally be processed through the original payment method used for the transaction.
The time required for the refunded amount to appear in your account may depend on the payment gateway, bank or financial institution.
Cancellation & Refunds
Cancellation of a subscription does not automatically result in a refund. Cancellation and refund eligibility are separate matters and are subject to the applicable terms of this Refund Policy.
Third-Party Services
Dreams Boat Technology may rely on third-party payment providers, brokers, APIs, exchanges and other external services. Problems caused solely by such third-party services may not automatically qualify for a refund.
Policy Changes
Dreams Boat Technology may update this Refund Policy from time to time to reflect changes in our services, payment processes or applicable requirements.
Any updated version will be published on this page with the revised date.
Contact Us
If you have questions regarding a payment, subscription or refund request, please contact our support team.
Email: support@dreamsboat.com
Last Updated: 11 August 2026